faqs
How long will it take to process my order?
All orders are processed within 3 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM begin processing the next business day.
When will I receive my order?
Standard domestic shipping takes 5–7 business days after processing. Delivery times may vary due to weather, carrier delays, or seasonal demand. You’ll receive an email with tracking details once your order ships.
Can I make changes to my order after placing it?
We begin processing quickly, so please email hello@juloatelier.com within 1 hour of placing your order. While we’ll do our best to assist, changes cannot be guaranteed once processing begins.
Do you accept returns or exchanges?
Yes. Returns are accepted within 21 days of purchase for unused, unworn items in their original packaging. For hygiene reasons, worn or final-sale items cannot be returned.
How do I start a return or request a price adjustment?
Simply email hello@juloatelier.com
with your name, order number, and details of the item. Our team will guide you through the return or adjustment process.
Do you offer international shipping?
At this time, Juló Atelier ships within select regions. Please check our website for the most up-to-date shipping options or contact our team for assistance.
What materials are your accessories made from?
Each piece is crafted from high-quality, durable materials chosen for their beauty and comfort. Many designs feature soft fabrics, premium finishes, and hypoallergenic details to ensure everyday wearability.
What makes Juló Atelier different?
Juló Atelier designs are inspired by faith, femininity, and timeless grace. Each accessory is thoughtfully crafted to reflect inner beauty reminding every woman that she is fearfully and wonderfully made.