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At Juló Atelier, we want you to love your purchase. Returns are accepted within 21 days if items are unused, unworn, and in original packaging. For hygiene reasons, worn or final-sale items cannot be returned. Approved refunds are processed to the original payment within 5–7 business days. You may request a one-time price adjustment within 7 days if an item’s price is reduced. For assistance, contact mailto:hello@juloatelier.com

Orders at Juló Atelier are processed within 3 business days (Monday–Friday, excluding holidays). Standard shipping takes 5–7 business days after processing, with expedited options available at checkout. You’ll receive a tracking email once your order ships. Please ensure your shipping address is correct, as we’re not responsible for delivery errors. For lost, damaged, or delayed packages, contact hello@juloatelier.com